Life Stay
DIGITAL WEBSITE
UX / UI
Introduction
UX/UI
Life Stay
Life Stay is a dynamic property management company based in Canary Wharf, London, specializing in maximizing rental income for landlords. By offering guaranteed rent and comprehensive, hassle-free property management, Life Stay ensures steady returns while maintaining properties to the highest standards. The company also collaborates with estate agents to create seamless rental solutions, making property investment stress-free and profitable. With a commitment to efficiency and transparency, Life Stay is redefining the rental experience for property owners across London.
Project Details
Platform :
Time :
Search engine/ Web browser
1.5 months
Roles
User Research
(Lots of) Brainstorming
UI Design
Tools Used
Design :
Other :
Figma
Adobe Illustrator, Photoshop, Lightroom
Target Audience
Experienced and investment-savvy individuals between the ages of 34 and 60, building wealth through property.
Describe the service and how customers or clients can benefit from it. This is the place to add a short description with relevant details, like pricing, duration and how to book.
Language Translation
Describe the service and how customers or clients can benefit from it. This is the place to add a short description with relevant details, like pricing, duration and how to book.
Chatbots
Describe the service and how customers or clients can benefit from it. This is the place to add a short description with relevant details, like pricing, duration and how to book.
Sentiment Analysis
01.
Karen
Management Consultant, 48 years
Property
South Quay, E14, London, UK
Situation
The landlady's property was damaged by previous tenants. She hired contractors for refurbishment, likely seeking a solution to avoid future similar issues.
Goal
Reduction of Tenant turnover and damage through the establishment of clear communication channels and expectations with tenants to minimize misunderstandings and potential damage.
Barriers
Anxiety regarding the potential repetition of experiences with destructive tenants, and overwhelm due to the complexity of UK landlord responsibilities and legal requirements.
02.
Martin
Company Director, 53 years
Property
Southwark, SE13, London, UK
Situation
The landlord moved abroad for work and struggled to find reliable tenants for his family home. He sought a property management company to avoid further tenant issues and high agency fees.
Goal
Secure reliable and long-term Tenants and delegate all property management tasks to a reliable company, eliminating the need for remote management.
Barriers
Hesitation to entrust his family home to a third party, especially from abroad and fear of hidden costs or lack of transparency in financial management.
03.
Sanmi
Real Estate Developer, 38 years
Property
Manchester Road, London E14
Situation
The agent managed a serviced accommodation company in Southeast London. He self-managed the property for a few years but couldn't meet rental and occupancy targets. He lacked the expertise to convert the property into a house share.
Goal
Maintain high occupancy rates by attracting reliable tenants and minimizing void periods. Also, explore options for converting the property into a house share or other more profitable rental model.
Barriers
Lack of expertise in converting the property into a house share or other specialized rental model. Concerns about finding a trustworthy and reliable partner.
A Customer Journey Map (CJM) is a powerful UX tool that visualizes the end-to-end experience of a user interacting with a product or service. For Life Stay, a property management company, the CJM highlights the journey a landlord takes from discovering Life Stay’s services to becoming an engaged customer and advocate.
The goal of this CJM is to:
✅ Understand user needs, pain points, and emotions at each stage
✅ Identify areas for UX/UI improvement within the website and service touchpoints
✅ Enhance the overall customer experience by ensuring smooth interactions
By mapping out the entire experience, Life Stay can create a seamless, intuitive, and value-driven process for landlords, ultimately increasing user satisfaction, engagement, and retention.
© 2025 by Laurel Singh. All Rights Reserved.
Contact :